Patient Complaints: How to Stop Them Before They Start
Studies show that the leading reasons for patient complaints include: delayed receipt of test results; excessive wait when scheduling an appointment or waiting to see the doctor; staff rudeness or a doctor’s poor “bedside manner;” and billing errors. Anticipating problems and responding promptly to com-plaints can prevent an unhappy patient from threatening to sue or hiring an attorney. How to avoid patient complaints: The best way to avoid patient complaints is to establish a positive physician-patient relationship and nurture the health of the relationship over time. Make a good first impression. Telephone triage, scheduling, and front office staff should communicate...
Read More » Filed under: Patient Relations, The Exchange - Issue 1