Frequently Asked Questions – New MIEC Member Portal

Last updated: Jan 4, 2024

As part of our commitment to continuously improve our exceptional service, we are starting 2024 by launching the latest update to our Member Portal. This update seeks to improve our member’s online experience, by providing more self-service options with an easy-to-navigate interface. If you need help looking for a particular feature check out the frequently asked questions below.

Frequently Asked Questions

From the login page enter your email into the email ID field.  Then click “Forgot Password?”

MIEC login page with red box highlighting where you enter your email ID to login and red box highlighting the "Forgot Password" link.

If the email address you entered is tied to your policy you will see a success message pop up in the lower right corner of the screen.

screenshot of success message pop up after password reset request

Check your email inbox for a "Password Reset" email from, follow the link inside the email to create a new password.

You’ll be taken to a page to create a new password.  Which must fit the requirements of:

  • 8-20 characters
  • At least 1 Upper & 1 lower case letter
  • At least 1 number
  • At least 1 special character (@!#$%^&*)

Upon creating a new password you will see the following message and be taken to the login page.


When you log in you’ll be greeted with the new dashboard. Here you can quickly find:

  1. Policy contact information.
  2. Policy details.
  3. Current balance, next invoice date, and current policy status.
  4. Quick link tiles to all aspects of managing your policy.



If you’re accessing your account from your phone you’ll have a slightly different view. The main policy information will now be behind a dashboard tile.  Upon logging in you will see the following:

Clicking Dashboard will take you to your policy details. Hitting the home icon in the top right corner will take you back to the main navigation.

Policy documents are accessed from the dashboard by selecting the Policy Documents tile.

MIEC member dashboard with red highlighted box around policy documents button.

You will be taken to the Policy Documents page and will need to select the policy year you wish to view from the dropdown menu.

After selecting the policy year you will see all documents that have been generated for that year. Simply click on the download button to start downloading the document of your choice.

Once logged in, click on the Make a Payment tile.

Dashboard with Make a Payment button highlighted in red.

After the page is loaded you'll be presented with the following information.

Make a payment page screenshot with numbers 1-6 corresponding to text references after image

  1. This is your current balance due. If you're on a quarterly payment plan and have made your payment for the period this will show a balance of $0.
  2. This indicates when you'll be receiving your next invoice. This varies depending on the payment plan your policy is on.
  3. This shows how much remaining balance you have on your annual premium.
  4. This shows the total payments that have been made in the policy year.
  5. "Select your payment type" allows you to pay:
    1. The remaining balance with "Full Payment"
    2. The amount due on your current invoice
    3. A custom amount that will go against your remaining balance.
  6. You can pay by Credit Card or through a bank account via EFT

Once you decide what type of payment you would like to make simply click on "Pay by Credit Card" or "Pay by EFT" and you will be taken to a new payment transaction page where you can process your payment after entering your details.

If you ever need to cancel and go back to your dashboard, simply click "Cancel" and then click "Return to Client".


To view your latest invoice access the "Invoices" tile from the main dashboard.

A screenshot of member dashboard with the invoices tile highlighted in red.

You can now view all of your invoices that have been generated this policy year, with the latest at the top. Confirm the invoice due date if you're uncertain which to download. Click download to get a PDF copy.

Please Note: All profile updates are sent to Member Services for review before they are applied to your account. This is to ensure there are no changes that may impact your coverage. 

If you need to update your phone number, email address, or practice address click on the Update Profile tile from the dashboard.

dashboard screenshot with update profile tile highlighted in red.

From here you will be able to update the contact information we have on file. Please note, if pasting in a phone number it must be in the xxx-xxx-xxxx format to be accepted. Manually entering the number will automatically apply this formatting.

Once you've made the necessary changes, hit submit, and you will be shown a success message.

Profile successfully updated confirmation message.

A Member Services representative will then review your update and apply it if there are no conflicts with your current policy.

To change your payment schedule or to turn on auto-pay, please contact Member Services via the Send a Note page on your dashboard, by email at, or by calling 800.227.4527

Most MIEC policies are on a quarterly payment schedule. Auto-payments, full payment, and 10 monthly payments are also available.

Full payments can be made at any time from the Make a Payment page. Your account balance and billing information will be updated accordingly.

From your dashboard click on the "Certificate of Insurance"tile.

screenshot of dashboard with certificate of insurance tile highlighted in red.

Once you open this page you will see a section with drop-downs to generate new Certificates of Insurance (COIs), followed by a section for existing COIs, and lastly, any Claims History documents that an MIEC underwriter generated.

To generate a new COI select the certificate holder from the drop-down. Then select the insured. (If the certificate holder is the same as the insured, you don't need to select anything on the second drop-down.)

screen shot showing drop downs to select who to generate a COI for.

Hit submit and after a few moments of generating the new COI will appear at the top of the Certificates of Insurance section. Click download to view and save the document.


Please contact Member Services if you need a copy of your Claims History.

  • Email:
  • Call: 800.227.4527
  • From your dashboard via Send A Note

From the main dashboard click on the coverages tile.

On this page, you will see all the covered providers, organizations, premises, and any scheduled insureds under your policy. As well as all relevant information such as retroactive date, if they are terminated, their specialty, limit type, and policy limit.

Example of solo practitioner's coverage page:


Example of a group with a schedule of insureds:


If you have a specific policy or coverage question and need to speak to an underwriter, you have several options.

  • From your dashboard, click on the Send a Note tile, which will notify Member Services and your underwriter.
  • You can also call us at 800.227.4527 to speak to Member Services or request an Underwriter.
  • Lastly, you can email or your underwriter directly.

If you need to make a change to your policy by adding or removing a covered provider, scheduled insured, facility, or premise. Go to Send a Note from your dashboard.

screenshot of a dashboard with the send a note tile highlighted in red.

Enter the details of your request into the note field and hit submit.  If any clarification or further details are needed Member Services or an MIEC underwriter will reach out to you. Once the request has been processed you will be notified.

Screenshot of Send a Note page with sample text.

Policies that have been with MIEC for years will have an additional "Policies" tile appear on their dashboard. Clicking on the policies tile will allow you to view a separate dashboard that only shows the account details and documents from the selected year.

By default the policies page will open on the current policy year.

You can change that by clicking on the Policy drop-down and selecting the desired year. Currently, you can only view policies that were active when we transitioned to our new policy management system in 2022.

Once the desired year is selected you can navigate it as you would the other dashboard to view historic account balances and transactions, policy documents, coverages, etc.